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<rss xmlns:dc="http://purl.org/dc/elements/1.1/" version="2.0"><channel><atom:link rel="hub" href="http://tumblr.superfeedr.com/" xmlns:atom="http://www.w3.org/2005/Atom"/><description>Entrepreneur, consultant, programmer, husband and father.</description><title>Tyler Bye</title><generator>Tumblr (3.0; @tbye)</generator><link>http://blog.tbye.com/</link><item><title>Hail to the Chief (Taken with instagram)</title><description>&lt;img src="http://24.media.tumblr.com/tumblr_m4lu07bDIk1qbpff0o1_500.jpg"/&gt;&lt;br/&gt;&lt;br/&gt;&lt;p&gt;Hail to the Chief (Taken with &lt;a href="http://instagr.am" target="_blank"&gt;instagram&lt;/a&gt;)&lt;/p&gt;</description><link>http://blog.tbye.com/post/23765026831</link><guid>http://blog.tbye.com/post/23765026831</guid><pubDate>Fri, 25 May 2012 18:43:18 -0600</pubDate></item><item><title>The Crazy Ones</title><description>&lt;p&gt;Tim Cook, at the Celebrating Steve event, shared &lt;a href="http://tbye.com/stevejobs_crazyones.mp3" target="_blank"&gt;this audio clip &lt;img border="0" src="http://tbye.com/audio.jpg" width="15" height="15" valign="middle"/&gt;&lt;/a&gt; of Steve reading the dialog he wrote for the crazy ones add.&lt;/p&gt;

&lt;p&gt;Dreyfus&amp;#8217; voice was perfect and the messaging was correct for the time, but Apple, Tim, don&amp;#8217;t pass up the opportunity to reprise the ad with this version.&lt;/p&gt;</description><link>http://blog.tbye.com/post/11994744976</link><guid>http://blog.tbye.com/post/11994744976</guid><pubDate>Thu, 27 Oct 2011 10:58:00 -0600</pubDate><category>Steve Jobs</category><category>Apple</category></item><item><title>A Keynote Address</title><description>&lt;p&gt;The first time I shared a room, and arguably the closest I ever came to meeting Steve Jobs, was in the keynote address at WWDC in 2007.  Although I&amp;#8217;d owned a few Macs by then, starting with the &amp;#8220;flower pot&amp;#8221; iMac, I had  only started exploring development on the platform.&lt;/p&gt;
&lt;p&gt;My favorite anecdote about Steve was the story a client of ours told us about him using an app we&amp;#8217;d written, on his couch at home, on an iPad, the night before the iPad launch.  He was impressed with what we&amp;#8217;d done.  I was on cloud 9.&lt;/p&gt;
&lt;p&gt;My father once told me, &amp;#8220;A computer costs $50,000.00 or more.  $2000.00 for the machine, and the rest to pay the person that runs it.&amp;#8221;  Despite the comment he did purchase a used Apple ][e for my brother and I to use.  I wrote a lot of code in my single digit and teen years on that machine, or as my father put it, &amp;#8220;Played games all day and all night.&amp;#8221;  I even worked around the fact that in an attempt to fix a broken &amp;#8216;G&amp;#8217; key, he super glued the post and I never used the actual key again.&lt;/p&gt;
&lt;p&gt;Years later I would be employed at a company that would sell for millions of dollars.  Some of my proceeds of that money I spent on the new iMac I mentioned before.  I also took the time to fax a copy of the check I received from the Bank of New York to my father, with the words, &amp;#8220;I&amp;#8217;m not playing video games!!&amp;#8221; brutally scrawled on the sheet below the image.&lt;/p&gt;
&lt;p&gt;Steve, I never met you, but you inspired me to stick with my instincts, against the odds I faced, and it has made all the difference in my life.  I aspire to inspire as you did.&lt;/p&gt;</description><link>http://blog.tbye.com/post/11104283667</link><guid>http://blog.tbye.com/post/11104283667</guid><pubDate>Thu, 06 Oct 2011 11:07:28 -0600</pubDate><category>Steve Jobs</category></item><item><title>You Should Attend LaunchUp</title><description>&lt;p&gt;No rants, no raving, just the facts.  &lt;a href="http://launchup.org" target="_blank"&gt;LaunchUp&lt;/a&gt; brought the entrepreneur out in me.&lt;img align="right" src="http://tbye.com/lu.jpg" style="margin: 20px;"/&gt;&lt;/p&gt;

&lt;p&gt;&lt;br/&gt;
I attended LaunchUp #1 in March of 2009.  I learned that guys like me could pull off startups.  I learned that because I&amp;#8217;m a coder, I&amp;#8217;ve got an advantage over a lot of the guys in the LaunchUp audience.  I could take my ideas, prototype them, launch them and become the entrepreneur I wanted to be.  I also learned that a lot of the folks in attendance had the sales, marketing and biz dev experience I needed to get my ideas in front of others.  I needed to meet all these people.  At that first meeting I met Blaine Nielsen, CEO of Doba.  Here I was, an engineer by day, rubbing shoulders with guys I looked up to in the valley.  LaunchUp is billed as a barn raising for the presenting companies, and this is spot on.  However, LaunchUp is also therapy for entrepreneurs that are stuck in mundane corporate jobs too.  That was me.&lt;/p&gt;

&lt;p&gt;The next 6 months of work were abysmal.  Sure I had previous plans to do my own thing.  LaunchUp gave me a new found clarity though.  Dave and I were full-time with Protoven the first week of September 2009.&lt;br/&gt;
Now my job was to be that guy, the &amp;#8220;Goto Guy&amp;#8221; for our company.  I had to find clients.  I had to build the foundation that would support our growth plans, and put us on a trajectory to meet our lofty goals.&lt;/p&gt;

&lt;p&gt;Oh no!  The engineer had to network!  I started attending LaunchUp more regularly.  My network was growing.  Then the opportunity to present our new company, &lt;a href="http://uplynk.com" target="_blank"&gt;upLynk&lt;/a&gt;, was offered while I was at lunch with Jeremy Hanks, the LaunchUp Guy!  Of course I wanted to present.  I wanted others to kick the tires on this idea.  Then I realized I&amp;#8217;m an engineer.  2 seconds later I told myself I was a COO and that this was part of the job description.  I started out fairly nervous presenting at LaunchUp #15, but then settled down as I started talking about the portion I was really passionate about.  How was the response?  Absolutely exceeded every expectation I had.  I talked to folks from technology to finance.  While our seed capital did not end up coming from LaunchUp, I felt very confident during our negotiations knowing we had great options if terms couldn&amp;#8217;t be reached.  If you&amp;#8217;re starting a business anywhere along the Wasatch Front, you should present at LaunchUp.&lt;/p&gt;

&lt;p&gt;A few months later I was invited to present the &amp;#8220;In the Weeds&amp;#8221; talk at LaunchUp #20.  I presented along side Dr. Phil Windley, one of my local tech entrepreneur idols.  I think he made me the most nervous of anyone in the room.  I talked about a quick experience I had while working with a large customer, and how I&amp;#8217;m heading off these tangential efforts this time around with upLynk.  It was another great opportunity to get up in front of a lot of folks and speak.  I was quicker to jump into the &amp;#8220;passionate portion&amp;#8221; which I&amp;#8217;ve learned helps me to calm the nerves and connect with the audience better.  For me, it&amp;#8217;s about getting in front of a crowd one more time.  The more I do that, the more comfortable I feel doing it.  I hate doing it, but it is a necessary exercise in order reach my own personal goals.&lt;/p&gt;

&lt;p&gt;I still have a lot of hard work and perseverance in front of me, but upLynk is really catching on with everyone we share the story with.  We&amp;#8217;re focused on lighting up some huge customers this fall.  I look forward to the day when I can call upLynk, and myself, a LaunchUp success story.&lt;/p&gt;

&lt;p&gt;As of this writing, &lt;a href="http://www.launchup.org/launchup-21-%E2%80%93-campus-tour-stop-3-neumont-university-in-south-jordan-%E2%80%93-thurs-aug-4-630-p-m-no-clinics-this-mo-%E2%80%93-w-championvillage-fuze-network-explorer-io/" target="_blank"&gt;LaunchUp #21&lt;/a&gt; is scheduled for Thursday, August 4th at Neumont University.  I encourage everyone to attend.  You never know what it may do for you and your career.&lt;/p&gt;</description><link>http://blog.tbye.com/post/8348502689</link><guid>http://blog.tbye.com/post/8348502689</guid><pubDate>Mon, 01 Aug 2011 12:58:17 -0600</pubDate><category>entrepreneur</category><category>business</category><category>network</category></item><item><title>Anticipation (Taken with Instagram at Eagle Summit Park)</title><description>&lt;img src="http://25.media.tumblr.com/tumblr_lk441k8rQi1qbpff0o1_500.jpg"/&gt;&lt;br/&gt;&lt;br/&gt;&lt;p&gt;Anticipation (Taken with &lt;a href="http://instagr.am" target="_blank"&gt;Instagram&lt;/a&gt; at Eagle Summit Park)&lt;/p&gt;</description><link>http://blog.tbye.com/post/4867412684</link><guid>http://blog.tbye.com/post/4867412684</guid><pubDate>Sat, 23 Apr 2011 09:51:20 -0600</pubDate></item><item><title>The Prize is Mine! (Taken with Instagram at Eagle Summit Park)</title><description>&lt;img src="http://25.media.tumblr.com/tumblr_lk43wsFS4U1qbpff0o1_500.jpg"/&gt;&lt;br/&gt;&lt;br/&gt;&lt;p&gt;The Prize is Mine! (Taken with &lt;a href="http://instagr.am" target="_blank"&gt;Instagram&lt;/a&gt; at Eagle Summit Park)&lt;/p&gt;</description><link>http://blog.tbye.com/post/4867344103</link><guid>http://blog.tbye.com/post/4867344103</guid><pubDate>Sat, 23 Apr 2011 09:48:28 -0600</pubDate></item><item><title>Fi will hunt! (Taken with instagram)</title><description>&lt;img src="http://24.media.tumblr.com/tumblr_lk43u9L8qs1qbpff0o1_500.jpg"/&gt;&lt;br/&gt;&lt;br/&gt;&lt;p&gt;Fi will hunt! (Taken with &lt;a href="http://instagr.am" target="_blank"&gt;instagram&lt;/a&gt;)&lt;/p&gt;</description><link>http://blog.tbye.com/post/4867307939</link><guid>http://blog.tbye.com/post/4867307939</guid><pubDate>Sat, 23 Apr 2011 09:46:58 -0600</pubDate></item><item><title>"For those of you weighing the benefits of an MBA program: join a startup instead.

James Yu
Formerly..."</title><description>“&lt;p&gt;For those of you weighing the benefits of an MBA program: join a startup instead.&lt;/p&gt;

&lt;p&gt;James Yu
Formerly of Scribd&lt;/p&gt;”&lt;br/&gt;&lt;br/&gt; - &lt;em&gt;&lt;a href="http://www.jamesyu.org/2011/03/10/on-being-an-early-employee-at-a-startup-and-a-farewell/" target="_blank"&gt;http://www.jamesyu.org/2011/03/10/on-being-an-early-employee-at-a-startup-and-a-farewell/&lt;/a&gt;&lt;/em&gt;</description><link>http://blog.tbye.com/post/3876216619</link><guid>http://blog.tbye.com/post/3876216619</guid><pubDate>Tue, 15 Mar 2011 06:53:39 -0600</pubDate><category>startup entrepreneur</category></item><item><title>Oscar Backstage Pass Now in the App Store</title><description>&lt;p&gt;&lt;a href="http://itunes.apple.com/us/app/oscar-backstage-pass/id411784735?mt=8#" target="_blank"&gt;&lt;img src="http://tbye.com/oscar.png" align="right"/&gt;&lt;/a&gt;We had the fortunate opportunity to work with ABC Digital on yet another fantastic app.  The &lt;a href="http://itunes.apple.com/us/app/oscar-backstage-pass/id411784735?mt=8#" target="_blank"&gt;Oscar Backstage Pass&lt;/a&gt; is now available from the App Store for $0.99.  

From the App Store Description of the app:

&lt;/p&gt;&lt;blockquote&gt;&amp;#8220;Get the ultimate insider&amp;#8217;s view of Hollywood&amp;#8217;s biggest night with Oscar Backstage Pass! The Oscar Backstage Pass app is the perfect companion app to have when you are watching the 83rd Academy Awards® on February 27th. You&amp;#8217;ll get access to live streams from exclusive cameras placed throughout the Red Carpet, the Kodak Theatre and the Governors Ball so you can go beyond the tv broadcast and watch more live Oscar action as it&amp;#8217;s taking place. With Oscar Backstage Pass you get more stars, more glamour, more of everything you love about the Oscars®!

The app is available for iPad, iPhone or iPod touch so you can take it with you wherever you&amp;#8217;re watching the Oscars. Don’t miss out on a single moment of Oscar Night® fun! With Oscar Backstage Pass you will enjoy the most interactive Oscar Night experience ever.

For more information on how to use the Oscar Backstage Pass app, go to &lt;a href="http://www.oscar.com" target="_blank"&gt;&lt;a href="http://www.oscar.com" target="_blank"&gt;www.oscar.com&lt;/a&gt;&lt;/a&gt;.

You’re Invited. Oscar LIVE SUNDAY FEB 27&amp;#160;8et/5pt on ABC.

Oscar Backstage Pass requires an Internet connection and iOS 4+. Camera availability and placement is subject to change.&amp;#8221;&lt;/blockquote&gt;

Download it now and remember, you pay $0.99 only once, and can use it across all your iOS devices that use the same iTunes account.</description><link>http://blog.tbye.com/post/3363049842</link><guid>http://blog.tbye.com/post/3363049842</guid><pubDate>Fri, 18 Feb 2011 12:04:35 -0700</pubDate><category>iphone</category><category>ipad</category><category>ios</category><category>abc</category><category>oscar</category><category>Academy Awards</category></item><item><title>UpLynk Presenting at LaunchUp #15</title><description>&lt;p&gt;I&amp;#8217;ll be presenting at &lt;a href="http://bit.ly/launchup15" target="_blank"&gt;LaunchUp #15&lt;/a&gt; this Thursday evening at 6:30pm at &lt;a href="http://bit.ly/noahs_south_jordan" target="_blank"&gt;Noah&amp;#8217;s in South Jordan&lt;/a&gt;.  LaunchUp is akin to a barn raising for startups and entrepreneurs.  We&amp;#8217;re given 7 minutes to present the problem we solve, how we solve it and most importantly, what we need from the entrepreneurial community to make things happen.  We followup with a few minutes of QA.  After all the presentations attendees have a chance to sit down with each of the companies and talk more about their company and possibly offer up some of the help the company is looking for.  It goes fast, and should be a lot of fun.&lt;/p&gt;
&lt;p&gt;I&amp;#8217;m actually working double duty that evening.  I&amp;#8217;ll also be taking part in the &lt;a href="http://www.launchup.org/2011/01/25/launchup-clinics-tech-and-legal/" target="_blank"&gt;tech clinic&lt;/a&gt; before the presentations.  The tech clinic aims to offer entrepreneurs a chance to sit down with technical folks to discuss implementation of their ideas, and help them inch forward on the technical details of their company.&lt;/p&gt;
&lt;p&gt;I look forward to seeing you there!&lt;/p&gt;
&lt;p&gt;Learn more about &lt;a href="http://uplynk.com" target="_blank"&gt;UpLynk&lt;/a&gt;.&lt;/p&gt;</description><link>http://blog.tbye.com/post/3047970673</link><guid>http://blog.tbye.com/post/3047970673</guid><pubDate>Tue, 01 Feb 2011 06:27:24 -0700</pubDate><category>LaunchUp</category><category>uplynk</category><category>entrepreneur</category></item><item><title>Simply Mac, Simply Terrible Service</title><description>&lt;h2&gt;The Short Version&lt;/h2&gt;
&lt;p&gt;If you&amp;#8217;re willing to pay the &amp;#8220;Apple Tax&amp;#8221; to get the best technology experience available, then make sure you only deal with Apple directly.  Whether it be your friendly neighborhood Apple Store (North Utahns look no further than the Gateway in Salt Lake City) or the online Apple store located at &lt;a href="http://store.apple.com" target="_blank"&gt;http://store.apple.com&lt;/a&gt;, that is the only way to guarantee you get all the benefits you are paying for when buying Apple products.&lt;/p&gt;
&lt;h2&gt;The Long Version&lt;/h2&gt;
&lt;p&gt;My dad calls me to tell me he&amp;#8217;s going to upgrade his computer.  &amp;#8221;But didn&amp;#8217;t you just buy that MacBook Pro?&amp;#8221; I ask him.  After an affirmative answer, I begin to suggest that what he&amp;#8217;s really after is a new 27&amp;#8221; Apple Cinema Display.  I send him to Simply Mac in Orem, Utah, a local reseller, because they can&amp;#8217;t possibly botch this sale can they?&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Yes, they can, and oh yes, they did.&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;I wasn&amp;#8217;t present when the salesman spotted my Dad entering the store.  I wasn&amp;#8217;t there when he suggested that my Dad buy an iMac instead because he could give him a great discount&amp;#8230; on END OF LIFE hardware.  I wasn&amp;#8217;t there when my dad claims he was told that everything he was buying was the latest and greatest, but knowing my dad, he would&amp;#8217;ve asked this specific question.  My mom does own an i7&amp;#160;15&amp;#8221; MacBook Pro, for crying out loud.&lt;/p&gt;
&lt;p&gt;Christmas eve I head over to inspect the hardware which unfortunately had been pulled out of the box.  My brother-in-law, a super smart dude and long time Apple owner, had set the machine up.  I was getting ready to copy my mom&amp;#8217;s iPhoto Library when I realized her MacBook Pro was running iLife &amp;#8216;11, while the &amp;#8220;NEW&amp;#8221; iMac came with iLife &amp;#8216;09.&lt;/p&gt;
&lt;p&gt;I told my folks that we were going to hold off till Monday with the photo copying, call Simply Mac up and I was sure they&amp;#8217;d get us a copy of iLife &amp;#8216;11 free of charge.  I was looking past the fact that &lt;strong&gt;they sold my parents a Core 2 Duo&lt;/strong&gt; despite the fact they already own current hardware.  I looked past the fact they &lt;strong&gt; took advantage of consumers who didn&amp;#8217;t know better&lt;/strong&gt;.  I gave them the benefit of the doubt that they would handle &lt;strong&gt;their oversight&lt;/strong&gt; and make things right for my parents.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;I couldn&amp;#8217;t have been more wrong.&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;My dad asked if I would head down to Orem with him to talk to the salesman at Simply Mac.  I said sure, but thought I&amp;#8217;d give them a call, explain the situation and then send my dad over to pick up the comlimentary copy of iLife &amp;#8216;11.  I talked to Isaac.  We couldn&amp;#8217;t find the order, so after a quick call to my dad I called Isaac back to look the order up under my mom&amp;#8217;s name.  Bingo, we had an order number.  I asked him to make my life, and his life easy and give my dad a copy of iLife &amp;#8216;11.  He said, sure come by and grab it for $49.00.  I said, &amp;#8220;Oh no, I&amp;#8217;ll return the hardware, &lt;a href="http://store.apple.com/us/product/G0GE0LL/A?mco=MTU0MzQ1MzI" target="_blank"&gt;buy a refurb from store.apple.com&lt;/a&gt;, and get iLife &amp;#8216;11 in the box.&amp;#8221;  That&amp;#8217;s when I found out about Simply Mac&amp;#8217;s return policy on opened hardware.  We could return it for a 15% restocking fee, maybe.  Arguably this is End of Life hardware, and under the terms of their policy they could deem it as unsellable, thus also preventing us from returning the box.  Rather than deal with Isaac&amp;#8217;s short, curt answers concerning my issue any further I told my dad I&amp;#8217;d order a copy of iLife &amp;#8216;11 for him.  He&amp;#8217;s stuck with the hardware, which arguably, is more than they need anyway. (We started out with my recommending just the display, sigh.)  One thing is for certain.  When asked about buying a computer I&amp;#8217;ll be saying, &amp;#8220;Buy a Mac!&amp;#8221; like I&amp;#8217;ve been doing for years.  Only now I&amp;#8217;ll clarify, &amp;#8220;Buy a Mac, but DO NOT buy it at Simply Mac.&amp;#8221;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Don&amp;#8217;t waste your time dealing with Simply Mac.&lt;/strong&gt; Go to the Apple Store where keeping you as a repeat customer outweighs their return policy.&lt;/p&gt;
&lt;h3&gt;Update 12/28/2010&amp;#160;: Phone Call From Tyler Dickman&lt;/h3&gt;
&lt;p&gt;After &lt;a href="https://twitter.com/#!/tbye/status/19438835901403136" target="_blank"&gt;my initial tweet&lt;/a&gt; I got a response from Tyler Dickman, who, according to their website, is Director of Operations.  We exchanged emails and he called me this morning.  We talked through the concerns and he kept telling me that this was providing a &amp;#8220;training opportunity&amp;#8221; for the company.  He offered to get me some software.  I told him Amazon would have it on my doorstep before I&amp;#8217;d have a chance to get into the store anyway.  At this point, he was unable to make it up to me, although he tried.  I told him that the most impressive thing for me was him taking the time to give me a call.  Time will tell if that&amp;#8217;s sufficient enough to get me to shop there ever again.&lt;/p&gt;</description><link>http://blog.tbye.com/post/2484922543</link><guid>http://blog.tbye.com/post/2484922543</guid><pubDate>Mon, 27 Dec 2010 11:23:57 -0700</pubDate><category>local biz</category><category>fail</category><category>utah</category><category>apple</category><category>reseller</category></item><item><title>Charlie Rose Interview with Andrew Mason, CEO of Groupon</title><description>&lt;a href="http://www.charlierose.com/view/content/11338"&gt;Charlie Rose Interview with Andrew Mason, CEO of Groupon&lt;/a&gt;: &lt;p&gt;Of all the en vogue executives, Mason tops my list.&lt;/p&gt;</description><link>http://blog.tbye.com/post/2174977187</link><guid>http://blog.tbye.com/post/2174977187</guid><pubDate>Sat, 11 Dec 2010 08:34:00 -0700</pubDate><category>executive</category><category>entrepreneur</category><category>role model</category></item><item><title>Sub-Dollar Client Acquisition and Retention </title><description>&lt;p&gt;It&amp;#8217;s not uncommon for me to pick up &amp;#8220;what to dos&amp;#8221; and &amp;#8220;what not to dos&amp;#8221; from other industries as I push forward with my own projects.  Here&amp;#8217;s 2 examples I learned from while at lunch at one of my favorite spots here south of Salt Lake City.&lt;/p&gt;
&lt;p&gt;&lt;img style="float: right;" title="lunchspecial.jpg" src="http://tbye.com/lunchspecial.jpg" border="0" alt="lunchspecial.jpg"/&gt;&lt;/p&gt;

&lt;p&gt;Groupon is the rage, and there is a &amp;#8220;me too&amp;#8221; website run locally that offers a typical e-commerce approach to the Groupon model.  You go to their site, plug in your zip and you&amp;#8217;re presented with a catalog of local deals.  I&amp;#8217;m often taking clients and co-workers to lunch, so when I see a favorite restaurant listed in the daily deal email they send me, I&amp;#8217;ll usually give the deal a look.  If the deal includes a 50% discount, the $20 for $10 deal, etc., I almost always buy the maximum amount available to me.  Less than double my money, I will almost always pass.&lt;/p&gt;
&lt;p&gt;Just such a deal came through for a local burger joint.  I bought my max of 3 and they arrived a few days later.  Feeling hunger pangs and some burger craving I piled the crew in the car and headed over to the restaurant for some lunch.  Upon arriving I saw a sign in the window that read, &amp;#8220;Lunch Special $5.99 for double combo!&amp;#8221;  I decided I&amp;#8217;d take that deal and headed to the register.&lt;/p&gt;
&lt;p&gt;We all ordered.  Of course the total was slightly more than the value of my coupon so I also handed over my debit card.  The cashier, who for all appearances acted like the manager of the place, took my coupon and then told me, &amp;#8220;You can&amp;#8217;t use this with the lunch special.&amp;#8221;&lt;/p&gt;
&lt;p&gt;&amp;#8220;I can&amp;#8217;t?&amp;#8221; I replied.&lt;/p&gt;
&lt;p&gt;&amp;#8220;No, you&amp;#8217;ll have to pay full-price for the double combo to use this.&amp;#8221;&lt;/p&gt;
&lt;p&gt;Sticking out my hand I responded, &amp;#8220;Just put the whole thing on the card.&amp;#8221;  As he gave me back the coupon I asked, &amp;#8220;&amp;#8230; so what can I use this on?&amp;#8221; fighting back the stomach-turning feeling of knowing I&amp;#8217;d bought 3 coupons, not just one.&lt;/p&gt;
&lt;p&gt;&amp;#8220;You can use it on a double combo, just not the lunch special double combo price.&amp;#8221;&lt;/p&gt;
&lt;p&gt;Quite embarassed, I took my receipt and retreated to my table to await the preparation of my order that I was now wishing had been the single combo, or just a drink, as the whole awkward situation caused me to lose my appetite&amp;#8230; for 3 minutes.&lt;/p&gt;
&lt;p&gt;I looked up at their menu and saw the regular, non lunch special price of the double combo.&lt;/p&gt;
&lt;p&gt;$6.50&amp;#8230;&lt;/p&gt;
&lt;p style="font-size: 20px;"&gt;&lt;strong&gt;$6.50&amp;#8230;&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Whether this manager was the owner, or just a hired hand (I suspect the latter), the policy of this restaurant, which is a very common policy, was to not allow a customer to combine discount offers.  I get that.&lt;/p&gt;
&lt;p&gt;What I don&amp;#8217;t get is this.  You are a brand new restaurant in the area.  You&amp;#8217;ve blown big bucks to build out the location and furnish it.  It&amp;#8217;s clear you don&amp;#8217;t have a marketing budget.  (Sorry, the black tape pricing adjustments on your menu give your budget numbers away.)  Yet, you&amp;#8217;re willing to embarrass a customer who is already in your store over 51 cents, risking the loss of my business?  Sure the place is new, but it&amp;#8217;s also empty everytime I go in there.  Folks, eat the bloody $0.51 in favor of the repeat business.  It&amp;#8217;s loss leader marketing 101.&lt;/p&gt;
&lt;p&gt;All was not lost for them that trip.  The food was great.  As we were eating, an older gentlemen wearing the logo of the restaurant stopped by our table and asked how the food was.  We told him it was great.  I&amp;#8217;d regained my appetite by now.  He then handed us coupons offering some great promotions for our return trip.  That short conversation repaired the client relationship enough for me to plan on a follow up experience with them.  I had 2 more coupons afterall.&lt;/p&gt;
&lt;p&gt;Yet, the damage had been done.  I wondered to myself, 2 visits later as I came back with coupon #2 whether I would be confronted at the register by the same manager about my ability to take advantage of the offer a second time, or if there was a one coupon per customer rule.&lt;/p&gt;
&lt;p&gt;Is it worth a few cents to add strife to a client relationship?  I argue that will cost you incalculable multiples of repeat business.  Add in costs of acquiring customers&amp;#8230; you see how the numbers can add up quickly.  Patience, understanding, and working with people will build more than customer loyalty, it leads to a trust that will have your customers calling you and only you as their need for your services increases.  It leads to customers that share your name whenever their contacts, clients, friends and family mention they&amp;#8217;re in need of services you provide.  It adds up to more than the 10% the burger guy just can&amp;#8217;t bear to give up.&lt;/p&gt;</description><link>http://blog.tbye.com/post/2154900407</link><guid>http://blog.tbye.com/post/2154900407</guid><pubDate>Thu, 09 Dec 2010 08:25:26 -0700</pubDate><category>business</category><category>entrepreneur</category><category>best practices</category><category>worst practices</category></item><item><title>Hire Slow, Fire Fast</title><description>&lt;p&gt;I don&amp;#8217;t have enough people.  We are turning away dozens of projects a month right now.  The clients we are working with are begging us to expand our team and take on more projects for them.&lt;/p&gt;
&lt;p&gt;The other end of that problem also makes it very tempting to grow.  I have a list of former colleagues as well as past and present collaborators that I know would make great contributions to the team.&lt;/p&gt;
&lt;p&gt;So why not pull the trigger and bring these folks on?&lt;/p&gt;
&lt;p&gt;First, the current core team has been battle tested.  We aren&amp;#8217;t talking about a strategic series of chess matches either.  We&amp;#8217;re talking about an all out blitz that requires specific skills and knowledge while also forcing the individual to step, willingly, outside their comfort zone in order to meet the expectations of a would be customer.  These battles were subsets and supersets of the Protoven crew.  Frequently and consistently, however, I would be instant messaging with one of the current at all hours of the night.  We didn&amp;#8217;t want to be there, but dedication won out over sleep.  It&amp;#8217;s one thing to finish up your tasks and sign off to the others.  It&amp;#8217;s quite another thing to tip the clock down on its face and broadcast to the group, &amp;#8220;Who needs help?&amp;#8221;&lt;/p&gt;
&lt;p&gt;Second, I don&amp;#8217;t like to fire folks.  I don&amp;#8217;t like to hold layoffs or reductions in force.  I had one of core ask me recently, &amp;#8220;Am I going to be the first to be laid off?&amp;#8221;  It&amp;#8217;s times like that where I love my job.  I told them that they were going to be the last to be laid off.  The problem with the scenario is a function of numbers though.  Being the last of 5 when 5 are being laid off, and really that&amp;#8217;s the only scenario I can imagine at this point, is not a heart-warming consolation.  What I conveyed to him is our dedication to this company.  This is not a flash in the pan operation.  We have a plan and an execution strategy that seems to gain momentum everyday.  I have smart people.  I need every one of them.  They are so necessary to this company&amp;#8217;s fundamentals that concessions in time as needed are never questioned.  Ask any of the guys how many vacation days they have.  They should tell you,  &amp;#8221;All of them.&amp;#8221;&lt;/p&gt;
&lt;p&gt;The last reason I&amp;#8217;ll mention speaks to a fundamental belief that Protoven was founded on, less is more.  Dave and I realized early in our careers that we both felt the sweet spot for our talents was early in a startup&amp;#8217;s evolution.  We&amp;#8217;re self-motivated guys who don&amp;#8217;t need a lot of direction.  We think we&amp;#8217;ve surrounded ourselves with 3 additional Protoven idealists that fit perfectly in the plan.  When you have 5 guys that work hard you get a &amp;#8220;Hacker in a Garage&amp;#8221; mentality that is focused on getting releases out the door as fast as possible.  Iteration on a project shows life in a project.  When clients see feature after feature rolling into their project, they accept the hiccup risks, which become fewer and further between in our experience.  When we&amp;#8217;re working on a large project inevitably the task list grows.  When I look at that list I realize a couple of things.  Everyone of the other 4 of us is working on something on that list, so I should be working on something in that list.  Also, it doesn&amp;#8217;t matter which task it is, it all needs to get done.  Even the toilets need cleaning.  Roll up your sleeves, Ty, and write some code, setup that virtual server, write that documentation, send those code examples, etc., etc.&lt;/p&gt;
&lt;p&gt;Will Protoven hire more folks?  We&amp;#8217;ll inevitably have to to staff some of the projects we&amp;#8217;re working on, yes.  If you&amp;#8217;re interested in working for us, find a way to work with us.  That is your best chance at becoming part of this team.  The current guys, as mentioned, survived 2 - 3 - 4 years dealing with our craziness.  We&amp;#8217;re working hard, all of us, to make it all worthwhile.&lt;/p&gt;</description><link>http://blog.tbye.com/post/2132838595</link><guid>http://blog.tbye.com/post/2132838595</guid><pubDate>Tue, 07 Dec 2010 07:54:55 -0700</pubDate><category>entrepreneur</category><category>business</category><category>employees</category><category>human resources</category><category>hiring</category></item><item><title>Are You Willing to Buy Hardware?</title><description>&lt;p&gt;I was rummaging through the storage in my home office and happened to find a Belkin keyboard in a box.  Scrawled across the box was my last name, &amp;#8220;Bye&amp;#8221;, marking it as personal property.  While in and of itself the keyboard is of little interest, the story of how it came into my possession is a good reminder.&lt;/p&gt;
&lt;p&gt;When I first started at Move Networks I&amp;#8217;d brought my own laptop, as I always do.  It wasn&amp;#8217;t the latest and greatest.  In fact, within a few weeks of arriving, my keyboard started going south one Thursday.  Although new to the Move crew, I knew enough to know that I only had one option to keep going that day&amp;#8230; I had to head to the nearest office supply / electronics store and buy myself a keyboard.  Without a second thought I hopped in the car, headed out and returned with this homely looking Belkin base model.  I plugged it in and kept coding away.  Within a day or two I had Dell support out to replace the motherboard and the keyboard.&lt;/p&gt;
&lt;p&gt;I had other options.  I could&amp;#8217;ve taken off for the day and cried.  I could&amp;#8217;ve tried to deal with IT folks that had plenty of other things to do.  When you&amp;#8217;re excited about the work, you&amp;#8217;re willing to do what it takes to keep going. If someone has to remind you to have a sense of urgency, it&amp;#8217;s time to move on.&lt;/p&gt;</description><link>http://blog.tbye.com/post/1479617640</link><guid>http://blog.tbye.com/post/1479617640</guid><pubDate>Thu, 04 Nov 2010 08:30:52 -0600</pubDate><category>employment</category><category>job</category><category>startups</category></item><item><title>Knee-jerk Reactions Make for Terrible Decisions</title><description>&lt;p&gt;I joined my first startup at 21.  I worked hard writing lots of code, but never passed up the opportunity to talk to folks who were on the front lines raising capital for the company.  I definitely took the ears open approach, which included keeping my mouth shut.  I learned a lot, at that startup and more at follow on startups.  One of the most important lessons I learned was, despite their sophistication, investors get spooked.  Getting $10 a share when others in our market were soaring to IPOs over $200 a share solidifies these lessons in your mind.  Even at the tender age of 23.&lt;/p&gt;
&lt;p&gt;14 years and half a dozen startups later I&amp;#8217;ve seen several repeats of this behavior resulting in everything from massive layoffs, upheaval of executive teams, to complete shuttering.  It&amp;#8217;s seldom pretty when things reach that boiling point.&lt;/p&gt;
&lt;p&gt;Now far be it from me to judge each circumstance as though I had all the information.  Frankly, I never had much information beyond what I could gather in hallway conversations and lunch time chats with trusted friends who would share insights and perspectives about the inner on-goings.  It was always tempting to side with those folks seemingly in conflict with the investors.  I never knew the other side.  That is until now.&lt;/p&gt;
&lt;p&gt;While Protoven&amp;#8217;s investments aren&amp;#8217;t considered an &amp;#8220;Angel&amp;#8221; round, or a &amp;#8220;Series X&amp;#8221; round, they do include hard money, and plenty of internally funded sweat equity.  Dave and I, as the partners, hear pitches, scrutinize deals, and occasionally  accept terms and get to work as technology founding partners in some exciting projects.&lt;/p&gt;
&lt;p&gt;With dreams of fame and fortune we&amp;#8217;ve pooled our resources and created some great technology.  But not everything happens in timeframes that we&amp;#8217;d like.  There is a plan, but it takes time to execute on this plan.  Both Dave and I have felt those pangs of knee-jerkiness.  The want to control the direction a bit more.  I called a meeting with the executive team of one of our projects with the intention of voicing concerns and laying down the law.  They said they had some ideas they wanted to run past me as well.  We found a conference room and sat down.  I looked around, and then began to listen.&lt;/p&gt;
&lt;p&gt;Within seconds of hearing out the team, I realized we were on the same page.  They had their own concerns about deliverables, roadmap, paths to profitability.  They were asking themselves the hard questions I was looking for answers to.  We had a constructive meeting, planning and strategizing our next moves.  I realized that my fears and concerns were self-inflicted.  I had not taken the proper steps to communicate with the team.  Had I run off at the mouth at the beginning, it would have been destructive, putting all of us on the defensive.  Instead we were able to freely share ideas, which turned into also sharing concerns, all of which contributed to decisions, solutions and renewed efforts.  It also created some additional accountability, which put the investor in me at ease.&lt;/p&gt;
&lt;p&gt;I actually apologized to the team afterward.  I let them know that I&amp;#8217;d planned on voicing concerns.  I also let them know that we, Protoven, would communicate better as well.  That was what I needed as an investor to renew my belief in this idea&amp;#8230; in this team.&lt;/p&gt;
&lt;p&gt;Transparency is key to communication.  I run all the systems for this project so &amp;#8220;the books&amp;#8221; are wide open to me.  They&amp;#8217;re going to work harder at sharing the marketing and biz dev efforts as well to increase that transparency and foster even more communication.  I&amp;#8217;ll still have to remind myself that there&amp;#8217;s a roadmap and we all need time to execute, but I owe it to all of us to rise to the next level of investor maturity and communicate concerns first.&lt;/p&gt;</description><link>http://blog.tbye.com/post/1412316568</link><guid>http://blog.tbye.com/post/1412316568</guid><pubDate>Tue, 26 Oct 2010 21:53:20 -0600</pubDate><category>Investing</category><category>Investment</category><category>Entrepreneurs</category><category>Founders</category><category>Business</category></item><item><title>One Year In...</title><description>&lt;p&gt;&amp;#8220;I&amp;#8217;m done.&amp;#8221;&lt;/p&gt;

&lt;p&gt;2 words that sparked the real beginning of this company.  No, I didn&amp;#8217;t speak them, though I should&amp;#8217;ve numerous times in the months leading up to September of 2009.  Nonetheless, we did jump ship and haven&amp;#8217;t looked back.&lt;/p&gt;

&lt;p&gt;While modest, our success of the past year far surpasses anything we could&amp;#8217;ve anticipated.  There were several company milestones, both anticipated goals as well as non-anticipated that make for a wild, enjoyable ride.  Here&amp;#8217;s my short list.&lt;/p&gt;
&lt;ul&gt;&lt;li&gt;We jumped!&lt;/li&gt;
&lt;li&gt;We found a customer.&lt;/li&gt;
&lt;li&gt;We hired Nate.&lt;/li&gt;
&lt;li&gt;Ryan sent us a resume.&lt;/li&gt;
&lt;li&gt;We found some additional customers.&lt;/li&gt;
&lt;li&gt;Ken brought us a resume.&lt;/li&gt;
&lt;li&gt;We found another customer.&lt;/li&gt;
&lt;li&gt;We hired Ken.&lt;/li&gt;
&lt;li&gt;We found 3 more customers and had 2 ask for more hours.&lt;/li&gt;
&lt;li&gt;We dug up Ryan&amp;#8217;s resume he sent us.&lt;/li&gt;
&lt;li&gt;We hired Ryan.&lt;/li&gt;
&lt;li&gt;More customers, more returning customers!&lt;/li&gt;
&lt;li&gt;Great referrals start coming in.&lt;/li&gt;
&lt;li&gt;﻿We took an investment opportunity.&lt;/li&gt;
&lt;li&gt;We told a customer &amp;#8220;No&amp;#8221;.&lt;/li&gt;
&lt;li&gt;﻿We parted ways with 2 customers.&lt;/li&gt;
&lt;li&gt;We found a customer that changed our business.&lt;/li&gt;
&lt;li&gt;We self-funded another investment opportunity.&lt;/li&gt;
&lt;li&gt;We had a customer blow our minds!&lt;/li&gt;
&lt;/ul&gt;&lt;p&gt;Was it all fun and games?  Far from, but the challenges are not what sticks out in my mind.  We transformed the stress and anxiety of starting from scratch into aggressive negotiation and smart effort.  We had to make some tough decisions.  We stuck to our guns though.  We had to make very hard decisions, but our business benefitted from those decisions.&lt;/p&gt;

&lt;p&gt;I regret only one thing.  I should&amp;#8217;ve done this a year or 2 earlier.&lt;/p&gt;

&lt;p&gt;We&amp;#8217;ve beaten the odds so far.  I&amp;#8217;m excited about what&amp;#8217;s in store for Protoven this year and in the year&amp;#8217;s to come.  Thanks to the whole team for making this year great.&lt;/p&gt;

&lt;p&gt;A public thanks to my wife Haley who supported my craziness and provided a sounding board for some of the crazier decisions I made it.  Her recommendations have been spot on every time.&lt;/p&gt;</description><link>http://blog.tbye.com/post/1246462573</link><guid>http://blog.tbye.com/post/1246462573</guid><pubDate>Mon, 04 Oct 2010 20:13:31 -0600</pubDate><category>protoven</category><category>entrepreneur</category><category>business</category><category>development</category><category>bizdev</category></item><item><title>The Official LDS Tools for iPhone Is Now Available</title><description>&lt;p&gt;Protoven had the privilege of starting this application, then code named &amp;#8220;Mobile Member&amp;#8221;, last October.  I also gave a community development presentation on the app to an audience of mobile developers representing the Android, windows and blackberry platforms.  Since then, internal and external resources at the church have extended the app updating screens for the iPad, for example.&lt;/p&gt;
&lt;p&gt;The app strives to be your connection to the membership of your stake.  Think of it as a mobile version of the information you most often search for on your stake and ward websites on LDS.org.  You can create custom lists of members, such as a quorum, and mass email this group.  It&amp;#8217;s free to download.&lt;/p&gt;
&lt;p&gt;Go grab it now!&lt;/p&gt;
&lt;p&gt;&lt;a href="http://itunes.apple.com/us/app/lds-tools/id391093033?mt=8" target="_blank"&gt;&lt;img src="http://tbye.com/appstore.jpg" border="0" alt="appstore.jpg"/&gt;&lt;/a&gt;&lt;/p&gt;</description><link>http://blog.tbye.com/post/1132019833</link><guid>http://blog.tbye.com/post/1132019833</guid><pubDate>Thu, 16 Sep 2010 07:57:54 -0600</pubDate><category>iphone</category><category>lds</category><category>mormon</category><category>iOS</category></item><item><title>The Official LDS Gospel Library For iPhone Is Now Available</title><description>&lt;p&gt;We, the Protoven folks, have worked a lot of hours on the Gospel Library these past months.  You can find it in the app store named Gospel Lbry.  The best part is it&amp;#8217;s absolutely free!  It&amp;#8217;s a strong first pass and offers up a lot of features that competing commercial apps don&amp;#8217;t offer such as allowing you to select the manuals and scriptures you&amp;#8217;d like to have on your device.&lt;/p&gt;

&lt;p&gt;Download it and give it a try!&lt;/p&gt;

&lt;p&gt;&lt;a href="http://itunes.apple.com/us/app/gospel-lbry/id365223775?mt=8" target="_blank"&gt;&lt;img src="http://tbye.com/appstore.jpg" border="0"/&gt;&lt;/a&gt;&lt;/p&gt;</description><link>http://blog.tbye.com/post/510559271</link><guid>http://blog.tbye.com/post/510559271</guid><pubDate>Sat, 10 Apr 2010 06:48:00 -0600</pubDate></item><item><title>"Whenever someone promises “exposure” instead of payment, run."</title><description>“Whenever someone promises “exposure” instead of payment, run.”&lt;br/&gt;&lt;br/&gt; - &lt;em&gt;&lt;a href="http://37signals.com/svn/posts/2269-whenever-someone-promises-exposure-instead-of-payment-run" target="_blank"&gt;Matt&lt;/a&gt;&lt;/em&gt;</description><link>http://blog.tbye.com/post/508589083</link><guid>http://blog.tbye.com/post/508589083</guid><pubDate>Fri, 09 Apr 2010 11:06:30 -0600</pubDate><category>consulting</category><category>billing</category><category>business</category></item></channel></rss>

